Shipping policy
Thank you for choosing Seeken Electronics. This policy outlines our procedures and terms regarding the shipment of your order.
Order Processing
Orders are typically processed and prepared for shipment within 3-4 business days (excluding weekends and public holidays). During peak seasons or special promotional events, processing times may be extended. Upon shipment, you will receive a confirmation email containing tracking information to monitor the status of your delivery.
Shipping Options and Rates
We offer the following shipping services:
Standard Shipping (UAE): A flat rate of AED 15 applies to all orders under AED 150. The estimated delivery time is 3-4 business days (excluding weekends and public holidays).
Free Shipping (UAE): We provide free standard shipping for all orders totaling AED 150 or more. The estimated delivery time is 3-4 business days (excluding weekends and public holidays).
International Shipping: For information on international shipping rates, delivery times, and available destinations, please contact our customer service team directly.
Shipping Restrictions
We reserve the right to restrict shipments to certain geographical locations, P.O. boxes, or addresses where delivery cannot be guaranteed.
Lost or Damaged Packages
In the event that a package is lost or arrives damaged, please notify us immediately at info@seeken.com. We will initiate a claim with the shipping carrier and work diligently to resolve the issue.
International Shipping Disclaimer
Customers are solely responsible for all applicable import taxes, duties, customs fees, and any other charges imposed by the destination country's government or regulatory authorities. Delays in delivery due to customs processing are beyond our control.
Returns and Exchanges
For detailed information regarding returns and exchanges, please refer to our dedicated Return Policy.
Contact Us
For any questions regarding our shipping policy, please contact our customer service team at info@seeken.com or by our customer service Whatsapp at +971 56 995 5767.